Wingie Transforms Airline Refunds with AI Powered Smart Refund Technology

Wingie Enuygun Group has introduced a proprietary AI powered smart refund technology designed to automate the airline ticket refund process. Announced on March 31, 2026, this system allows passengers to manage cancellations and returns through digital channels without needing to contact a call center. The technology is now active across the group's platforms including wingie.com and its regional domains.

The new system functions via direct integration with airline global distribution systems to parse complex fare rules and penalty guidelines automatically. Once a request is initiated, the AI calculates the exact refundable amount in real time and presents clear options to the user. This creates a fully digital self-service experience that operates around the clock.

Since the initial rollout, Wingie has reported a fivefold increase in operational efficiency by removing manual reconciliation steps. Chief Flights Officer Orkun Özkan noted that airline refunds have traditionally been one of the most challenging aspects of travel. He stated that this technology enables users to manage refunds independently and efficiently, marking a vital step toward fully digital after-sales services.

Wingie Enuygun Group attracts approximately 200 million annual visitors and processes over 6 million flight bookings per year. The group is widely recognized in the MENA region for its LogiConnect virtual interlining technology which combines flights from separate airlines. This latest innovation further strengthens its position as a technological leader in the online travel space.

The implementation of automated refunds helps the company scale its global operations without significantly increasing customer service overhead. By utilizing AI to solve unglamorous back-office hurdles, the platform improves brand trust and encourages repeat bookings. This advancement aligns with broader industry trends toward the hyperautomation of post-booking services seen throughout 2026.