Solidroad Raises $25 Million to Lead AI Driven Quality Assurance for Customer Support

San Francisco based Solidroad has closed a $25 million Series A funding round to modernize quality oversight in the customer support sector. Led by global investment firm Hedosophia, the round also featured participation from First Round Capital, Y Combinator, and Sony Innovation Fund. This investment reflects the urgent need for scalable tools to monitor the growing volume of AI and human interactions.

The platform addresses a critical bottleneck where traditional support teams only review a tiny fraction of total conversations. Solidroad uses advanced AI to evaluate every single interaction across chat, email, and phone. This allows companies to maintain high standards without relying on slow and subjective manual processes.

Beyond monitoring, the technology creates a feedback loop by generating personalized training simulations. When the system identifies a performance gap, it builds interactive scenarios to help agents improve their skills. This approach ensures that quality reporting leads directly to measurable improvements in customer satisfaction.

The startup has quickly gained traction with major global brands like Ryanair and Crypto.com. These clients utilize the platform to automate quality assurance coverage and reduce the time required to onboard new staff. To date, the system has scored millions of interactions and significantly increased productivity for support analysts. Founded by industry veterans Mark Hughes and Patrick Finlay, the company plans to double down on its engineering efforts. The new capital will support hiring across its offices in San Francisco and Dublin. As AI continues to handle more customer inquiries, Solidroad aims to be the primary standard for service excellence.