Plume Acquires Sweepr to Launch AI-Powered Customer Experience Platform for ISPs

Plume Design Inc. announced the acquisition of Dublin-based Sweepr on January 12, 2026, to bolster its AI orchestration capabilities for internet service providers. This strategic move unites Plume's massive real-time data set with Sweepr's automated customer-care engine to create a unified experience platform. The combined offering is designed to turn network telemetry into guided actions across all support channels, helping ISPs lower their cost to serve while increasing subscriber confidence. The integration focuses on transforming observation into action by leveraging AI to resolve home network issues. Plume provides deep visibility into nearly 450 million connected devices, while Sweepr contributes a no-code orchestration layer that interacts with existing billing and support systems. This allows the platform to detect a problem, identify its root cause, and trigger a resolution automatically or via a digital journey without requiring a human agent.

Operators can expect a significant reduction in operational expenses through improved digital containment and faster agent resolution. By resolving more issues within the ISP's mobile app or web portal, providers can avoid expensive technician visits and reduce call center volume. The system also uses predictive analytics to identify degrading network conditions early, allowing for proactive maintenance before subscribers experience a total failure.

As part of the deal, Sweepr founders Alan Coleman and Jim Hannon join Plume's leadership team to oversee the transition and product strategy. Coleman will serve as Chief Product Officer to drive the combined roadmap, while Hannon takes on the role of Chief Architect. Their appointment suggests a priority on software usability and the seamless integration of Plume's massive data streams into Sweepr’s logic engine.

While Sweepr will remain available as a standalone product, it will now be offered to Plume’s global network of over 400 service providers. This expansion allows ISPs to use real-time subscriber context not just for support, but also for identifying personalized monetization opportunities. This ensures that the technology serves both operational efficiency and revenue growth by suggesting relevant upgrades based on actual device usage.

Plume Design, Inc. announced its acquisition of Dublin-based Sweepr on January 12, 2026, marking a strategic move to integrate AI-driven customer care into its service platform. The partnership aims to help internet service providers (ISPs) manage technical issues more efficiently through automated digital journeys. By merging Plume’s device-level network intelligence with Sweepr’s orchestration engine, the companies plan to reduce expensive technician dispatches and call center volumes.

AI-Driven Care Orchestration

The core of this offering is an AI-native orchestration engine that converts real-time network telemetry into guided actions. Plume currently manages nearly half a billion connected devices, providing a massive foundation of real-world data across diverse home environments. Sweepr uses these signals to recommend effective next steps for subscribers, often identifying and fixing issues before they impact the user experience.

Reducing Operational Friction

This shift toward proactive care addresses the high cost of "truck rolls," which are technician visits that typically cost providers between $150 and $500 per instance. The combined platform creates a unified experience where support context follows the subscriber across mobile apps, web portals, and live chat. ISPs can now use no-code tools to design support workflows that trigger automatically based on live network health signals. Leadership changes will see Sweepr co-founder Alan Coleman join Plume as Chief Product Officer, while co-founder Jim Hannon becomes Chief Architect. Their arrival brings deep expertise in telecom software, as both have a history of scaling platforms designed to improve carrier-grade support systems. They will focus on integrating Sweepr's decisioning logic into Plume's global data cloud to accelerate outcomes for service provider partners.

Expanding Service Capabilities

While Sweepr remains available as a standalone platform, it will also be offered to Plume’s global customer base immediately. Beyond support, the integrated system will leverage real-time behavior data to identify monetization opportunities for ISPs. This approach allows providers to offer relevant upgrades or services based on actual needs and device usage patterns detected within the home.