Open.cx Secures $7M to Redefine Enterprise Support with AI-Native Communication Engine

Expanding the Frontiers of AI Communication

Open.cx, an AI-native enterprise platform, has successfully closed a $7 million funding round to accelerate its mission of automating complex customer support. The investment was co-led by Y Combinator and X By Unifonic, with participation from regional heavyweights Shorooq Partners and Sadu Capital. This capital boost arrives just one year after the company went live, signaling strong confidence in its ability to handle high-stakes business communications.

Achieving Superior Automation Rates

The platform distinguishes itself by focusing on high-complexity interactions that many competitors avoid. By building an AI-first engine from scratch, Open.cx achieves an average automation rate of 77 percent for its users. This technology allows companies to serve customers across any channel and language at any time. Major brands such as MoneyGram, Mollie, and TicketSwap already rely on the system to manage their most sensitive and intricate support needs.

A Strategic Bridge to the Middle East

A primary objective for this new funding is aggressive expansion into the Gulf Cooperation Council region. The company plans to establish a regional headquarters in Saudi Arabia to capture the growing demand for advanced AI solutions in the Kingdom. This move is supported by strategic investors like Sadu Capital and X By Unifonic, which provide deep regional expertise and infrastructure. The expansion positions Open.cx as a vital link between Silicon Valley technical prowess and the high-growth Middle Eastern enterprise market.

The Vision for a Unified AI Engine

Beyond simple resolution, the long-term goal for Open.cx is to create a single system that manages the entire customer journey. This "super AI engine" aims to replace the fragmented tools currently used for support, sales, and operations. By unifying context across phone, email, WhatsApp, and web chat, the system can provide a coherent and proactive experience. The company envisions a future where technology eliminates the need for separate specialist layers to extract insights or conduct outreach.

Moving Toward Agentic Autonomy

The next phase of development focuses on making the AI engine faster and more autonomous. This involves shifting from reactive support to proactive communication that anticipates customer needs before they arise. As the engine improves, it will move closer to performing real-world actions like processing refunds or modifying orders without human intervention. These advancements promise to turn customer communication into a seamless, self-improving system.