Omilia, the self-learning agentic customer experience company, announced a $67 million Series B on August 6, 2026, led by Expedition Growth Capital. The company said live annual recurring revenue has grown more than 10x since its Series A to over $60 million, and that the new capital will accelerate expansion in North America and globally, including a first U.S. office in the second half of 2026.

According to Omilia’s newsroom post, customers include Capital One, Discover, RBC, Taco Bell, DWP, and PSEG. The voice-first platform is built on Omilia’s own agentic Voice AI stack and supports FedRAMP, PCI-DSS, SOC 2, HIPAA, and GDPR requirements.

Voice agents at regulated scale

Omilia said it runs some of the largest agentic voice deployments in production, including a Tier 1 U.S. bank handling well over 1 million calls per day and a multinational U.S. insurer’s real-time agent-assist program handling more than 600,000 calls per day. Owning the core stack, rather than stitching third-party components, is how the company says it can resolve more than 50,000 concurrent voice interactions for a single client while keeping sub-second latency and predictable cost.

Expedition founder and managing partner Oliver Thomas said Omilia’s self-learning agentic CX is delivering call containment and operational gains with auditability and cost predictability that are hard for other vendors to match. Omilia was named a Leader in The Forrester Wave Conversational AI Platforms for Customer Service, Q2 2026.

Decoded Take

European applied AI capital is flowing to workflow businesses with real ARR, not only foundation-model bets. Omilia’s raise is a bet that regulated industries will pay for voice agents that are auditable, scalable, and owned end to end. The U.S. office and go-to-market hire wave will show whether that European operating base can win North American contact-center budgets against U.S. natives.