Level3AI Raises $13M Seed Funding to Scale Human-Level AI Agents Across APAC

Singapore-based Level3AI has successfully closed a $13 million Seed funding round spearheaded by Lightspeed Venture Partners. The capital injection marks a major milestone for the startup as it looks to replace traditional support functions with AI agents that match human performance. Additional participation came from notable investors including BEENEXT, 500 Global, and Goodwater Capital, signaling strong institutional confidence in the company’s regional strategy.

Level3AI differentiates itself by specifically addressing the "Day 2" challenges of generative AI within the complex Asia-Pacific landscape. The platform supports over 95 languages and dialects across 16 countries, effectively navigating linguistic nuances like Singlish and Manglish that often baffle Western-centric models. This localized capability is essential for enterprises operating in fragmented markets where cultural context is just as important as language accuracy.

The technology is built on a hybrid architecture that combines the fluency of large language models with a deterministic backbone. This setup ensures that AI agents strictly adhere to company policies and standard operating procedures, effectively eliminating the risk of hallucinations. By maintaining high reliability, the system is suitable for regulated sectors like finance and logistics where accuracy is non-negotiable.

In a move that disrupts traditional SaaS norms, Level3AI has introduced an outcome-based pricing model. The company guarantees specific performance targets, such as customer satisfaction scores and resolution rates, offering a money-back guarantee if these are not met. This approach shifts the financial risk from the client to the provider, ensuring that the software delivers tangible value. More details on their performance claims can be found on the official Level3AI website. Large-scale enterprises like Carousell and GetGo have already integrated the technology to manage millions of user interactions. Carousell reported a 150 percent increase in agent efficiency and a 50 percent reduction in ticket resolution times. GetGo maintained a 95 percent satisfaction score while scaling its support for thousands of vehicles, demonstrating the platform’s ability to handle high-volume, real-world complexity as detailed in their recent LinkedIn announcement. The newly raised funds are earmarked for accelerating research and development and expanding the company's market presence throughout APAC. Level3AI aims to further refine its multimodal agents, which handle chat, voice, and images seamlessly. As the region continues to be a hub for global business process outsourcing, the startup is well-positioned to lead the transition toward autonomous, high-performance customer experience teams.