Brado Secures Strategic Investment from Santé Ventures to Launch Brado AI Entity

Brado recently announced a strategic investment partnership with Santé Ventures to accelerate the growth of its healthcare technology portfolio. This collaboration has led to the establishment of Brado AI, a new legal entity dedicated to advancing the company's Conversational Engagement Platform. The restructuring allows for direct capital investment into scalable software while maintaining Brado’s existing market research operations.

The primary mission of Brado AI is to extend the reach of healthcare providers through sophisticated conversational intelligence. Its platform acts as a digital front door that engages patients at the very beginning of their search for care. By providing natural and empathetic interactions, the technology helps patients find clarity in an often fragmented healthcare system.

This technology goes beyond simple automated responses by offering mid-acuity triage and precision patient routing. The system is designed to assess clinical needs and guide users to the most appropriate level of care, such as urgent care or telehealth. Each implementation is custom-configured to reflect a specific health system's brand protocols and clinical standards.

The effectiveness of this approach was first validated through a tool named Catherine, developed for Bon Secours Mercy Health. Launched in 2023, this tool supported dementia caregivers by providing 24/7 navigation assistance during high-stress medical journeys. The success of this initial project served as the proof of concept required to justify this larger expansion.

Looking ahead, Brado AI intends to use the new funding to expand into several high-value clinical service lines. The roadmap includes dedicated solutions for cardiology, oncology, maternal health, and behavioral health. These specialty areas represent critical touchpoints where patient engagement and retention are vital for both clinical outcomes and health system revenue.

By automating the initial intake and navigation process, the platform effectively serves as a digital workforce extension. This capability is particularly important as the healthcare industry continues to face significant nursing and administrative staff shortages. Health systems can now optimize their internal capacity while ensuring that patients do not get lost in the system.